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Red Rae Town & Country Online
How To Order

How To Order Returns Policy Pricing

Phone:

If you wish to order by phone, ring through to one of our mail order team, on 01920 463170.  To make ordering more efficient, make a note of the web page, the product name and size and colour of your purchase.

From collectables to cars, buy and sell all kinds of items on eBay  Ebay Shop 

We also have a ebay shop, if you would like to purchase through there, where you can visit us, CLICK on this following link redraetownandcountryclothing and view and purchase goods through there if you wish to do so.

amazon.co.uk  Amazon Shop

We also have a Amazon Shop, if you would like to purchase through there, where you can visit us, CLICK on this following link Red Rae Town & Country and view and purchase goods through there if you wish to do so.

Email:

If you choose to Email us at sales@redrae.co.uk . Provide us with your name and postal address  and telephone number and the product you wish to buy in the email and then simply call us with your card details ready and we will take your order and do our best to answer any questions you may have.

PLEASE DO NOT SEND YOUR CREDIT CARD DETAILS BY EMAIL AS THEY MAY NOT BE SECURE.

Online Buying:

If you wish to buy online, please use the buy buttons provided which are next to the products, this is a 100% safe way of buying online and is simple and easy to use.

Not all products on the website however have online buy buttons, but are being added daily, if there is something you wish to buy online, but there is no buy button, please inform us and we will arrange to have a buy button put in place for you to use.

We accept the following cards:

Paying using PayPal

If you would like to use paypal as a payment option you can send money to : sales@redrae.co.uk  where you transfer your funds here : https://www.paypal.com/ .

Please let us know you have used this payment gateway as a preferred option, and we will attend to your order.

(Attention: Please let us know by email before you transfer funds so we can be absolutely sure we can provide with the goods you wish to purchase)

Paying Using Money Transfer

If you would like to pay by transferring money through your local bank, you can do so, please send us a email, and we will provide you with the necessary information so you can transfer money to us that way.

Commonly asked Questions and Answers:

Q:Are your Barbour products authentic and are they fake?

Answer: Yes our Barbour products in our store are authentic. Barbour are extremely selective who they choose to become authorised retailers, and keep a sharp eye on all there accounts on a regular basis, they do not allow there products to be sold from market stalls and non high street shops.
High street shops have nothing to gain from selling fake Barbour products, if you come across a shop and you have your doubts we suggest you call customer services at Barbour on 0191 455 4444, and they will be able to tell you if they are a customer of Barbour and sold the particular products you wish to buy from your chosen store and were sourced originally from Barbour.

Q: Is Red Rae Town & Country an authorised retailer?

A: Yes we are an authorised retailer of Barbour products,  we assure you all of our products are bought from the Barbour factory in South Shields, and have been doing so since 1975, you can call Barbour on 0191 455 4444 for verification or you can visit their website and click on this link http://www.barbour.com/counterfeit-education and type in our web address www.redrae.co.uk in the protecting you against counterfeiting check box for verification.

Q: There are so many Barbour websites how do i know what is safe?

A: Barbour DO NOT allow anyone to have Barbour in there domain name  EXCEPT Barbour themselves ,so if you come across any website with Barbour in the www address, other than www.barbour.com & www.barbour.co.uk and then they are strictly breaking Barbours rules of trading.

Barbour have many accounts throughout the UK that sell genuine Barbour products, but if you have any doubts simply call Barbour on 0191 455 4444 to verify that Barbour sold that product ORIGINALLY to that specific shop or website, that shop or website you wish to buy from.

Q: Do your prices on the website include VAT?  
Answer: Yes

Q: Do all the prices include post and delivery charges?
Answer:
Post and Shipping is only free if it is stated on the website, otherwise there is a small charge.

Delivery charges and answers to when buying online:

Please note the prices you see in the shopping basket is what your card will be charged for .

The only time there is an exception to this is when we do not state free delivery, and a small delivery charge will be added, and we will endeavour to find you the cheapest form of delivery.

All the prices you see on the website is the price you pay, all the prices you see include VAT .

Delivery to Europe and countries outside the E.U.

If for example you are looking to buy something and you are from Europe, we will will add the cost of shipping to your order. Coats weighing less than 2 kilos to Germany ,France, Netherlands, Spain, Sweden, shipping costs between 10.00 and 20.00 depending on the weight, shipping to more distant European Countries costs 20.00 like Italy, however if the coats you order weigh over 2 kilos we will have to charge you extra to help pay for the postage costs.

For example, if you see a product for 150.00 we will charge your card an Extra 10.00 bringing it to a total of 160.00

U.S.A and JAPAN charges are obviously a little more and it would be a good idea to email us for a quote, but generally postage costs are between 20.00 and 25.00.

Post:

If you wish to order by post, print off the order form on your web browser, you can fill in the boxes with your Credit Card numbers or if you like to feel safer you can call us and we will take them over the phone or you can send a Cheque made payable to 'Red Rae' (please note if you paying by cheque and the goods are under 100.00 please add 5.00 to the total amount to allow for post in the U.K. and post your completed order form to:

Red Rae Town & Country
25 Amwell End 
Ware
Herts
SG12 9HP
ENGLAND

Tel : 01920 463170
Tel: Outside UK : 0044 1920 463170

 

 

 


 

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