PLEASE READ BELOW:
We offer 14 days unconditional approval on any item purchased from our mail order department. We will supply full refund on any item returned unsoiled or damaged within 21 days, alternatively we will simply exchange the product.
We do recommend on returning goods, you obtain a certificate of posting from the post office so you can claim for loss or damage. We are unable to compensate for parcels that are mislaid in transit.
PLEASE REMEMBER :
Please remember when you return a package, it has now become the property of your self, so we advise you to send the package using a recorded service.
The cost of returning the parcel is your responsibility.
In the event of an exchange we will not charge extra postage.
Please remember to keep your post office receipt and your tracking number for your insurance and future safety of your purchase, so you know it has arrived safely at its destination.
Please make sure that the package arrives to us folded correctly and with all tags attached, suitable for resale.
If in rare occasion your item is faulty or damaged we can offer alternative or exchanges.
Please note we cannot refund the postage charges incurred by yourself if you wish to return the goods back to us, in the event of us having to exchange the product for a different size, or a complete refund.
Please send your return to with a letter with all your contact details such as full name, address, telephone number and order order number and date and time you processed your order, so we can process your return as efficiently as possible.
Red Rae Town & Country
25 Amwell End
THINGS TO CONSIDER BEFORE RETURNING MY GOODS ?
If you find yourself in a situation where you need
to return your goods for a refund or exchange.
Please ensure you put your order number in with the package with all your contact details so we can deal with your return promptly, otherwise goods that are returned with no customer details will have to be put aside until we have contact from yourselves, as we cannot deal with returns while we have no knowledge whom the return is from.Our High Street Shop Address is as Follows:
WHERE DO I RETURN MY GOODS ?
Red Rae Lifestyle & Country
25 Amwell End
Tel : 01920 463170
Tel: Outside UK : 0044 920 463170