Returns

PLEASE READ BELOW:

We offer 28 days unconditional approval on any item purchased from our mail order department.  We will supply full refund on any item returned unsoiled or damaged within 28 days, alternatively we will simply exchange the product.

We do recommend on returning goods, you obtain a certificate of posting from the post office so you can claim for loss or damage.  We are unable to compensate for parcels that are mislaid in transit.

CHRISTMAS RETURNS:

As we are running up to Christmas, we do offer extended returns until January 21st 2024, as we understand that our customers are preparing for the special time of the year.

If your buying early for Christmas please contact us and we will extend our return policy for you.

PLEASE REMEMBER :

Simply write on a small piece of paper, and put the note inside how you wish to proceed,
also please put your order in the return note, and use a tracked service and keep your receipt in a safe place as you are the legal owner of this property, until the goods arrive with us.

As in the event of your goods going missing in the post you will need your reciept and tracking number to make a claim for your lost goods, as we will will not be able to refund you, so we urge our customers to be very responsible when returning their goods.

 

• In the event of an exchange we will not charge extra postage.
   

• Please remember to keep your post office receipt and your tracking number for your insurance and future safety of your purchase, so you know it has arrived safely at its destination.
   

• Please make sure that the package arrives to us folded correctly and with all tags attached, suitable for resale.

• If in rare occasion your item is faulty or damaged we can offer alternative or exchanges.
   

• Please make sure when goods are returned they are not soiled by hairspray, perfume, makeup, aftershave lotion,
  pet hairs, a heavily smoked room, or anything that would devalue the product from being resalable, as the return will be rejected.
   

• Please DO NOT USE BROWN TAPE OR SELOTAPE TO ATTACH A LETTER TO THE BAG OF THE COAT, THIS WILL DEFACE THE BAG, CANNOT BE REMOVED AND WILL AFFECT YOUR RETURN.

Please send your return to with a letter with all your contact details such as full name, address, telephone number and order number and date and time you processed your order, so we can process your return as efficiently as possible.

Red Rae
The Lifestyle Store
25 Amwell End
Ware
Hertfordshire
SG12 9HP
England
U.K

THINGS TO CONSIDER BEFORE RETURNING MY GOODS ?

If you find yourself in a situation where you need to return your goods for a refund or exchange.

Please ensure you put your order number in with the package with all your contact details so we can deal with your return promptly, otherwise goods that are returned with no customer details will have to be put aside until we have contact from yourselves, as we cannot deal with returns while we have no knowledge whom the return is from. Our High Street Store Address is as Follows:

WHERE DO I RETURN MY GOODS ?

Red Rae
The Lifestyle Store
25 Amwell End
Ware
Hertfordshire
SG12 9HP
England
U.K

Tel : 01920 463170
Tel: Outside UK : 0044 920 463170
Email: sales@redrae.co.uk

Thankyou.